Orders:
1. How do I place an order?
Simply select the service you need, provide your project details, and complete checkout. Once your order is confirmed, you’ll receive a follow-up to gather any additional information needed to begin.
2. What information do I need to provide?
You’ll need to share details about your brand, design direction, inspiration, and any specific requirements (dimensions, materials, logo files, etc.). The more details you provide, the smoother the process.
3. Can I customize my order?
Yes. All services are fully customizable. Whether you need a specific style, additional revisions, or multiple concepts, we can tailor the service to fit your needs.
4. How long does an order take?
Turnaround times vary depending on the service and complexity. Most projects take between 5–15 business days. A more accurate timeline will be provided after reviewing your order.
5. Do you offer revisions?
Yes, all orders include a set number of revisions. Additional revisions can be requested if needed.
6. Can I rush my order?
Rush services may be available for an additional fee, depending on current availability. Contact us before placing your order to confirm.
Shipping & Returns:
1. Do you offer refunds?
Due to the custom nature of design services, refunds are not typically offered once work has started. However, we’re committed to ensuring you’re satisfied with the final result.
2. Will I receive production-ready files?
Yes. Final deliverables are provided in professional, production-ready formats suitable for manufacturers and printing.
3. How will I receive my files?
All files will be delivered digitally via email or a download link.
Payment:
1. What payment methods do you accept?
We accept major credit cards, bank transfers, and secure online payments. Payment details will be provided once your project proposal is approved.
2. Do you require a deposit before starting?
Yes. A 50% deposit is required before any design work begins. The remaining balance is due upon project completion or according to the agreed project timeline.
3. Are payments refundable?
Due to the custom nature of design services, payments are non-refundable once work has begun. However, we work closely with clients to ensure satisfaction throughout the design process.
4. Can projects be paid in stages?
Yes. Larger projects may be divided into milestone payments based on project phases and deliverables
5. Do you accept international payments?
Yes. We work with clients worldwide and accept secure international payments.